Award in Managing Quality and Service Delivery at QLS Level 2

Are you ready to embark on a journey towards excellence and mastery in managing quality and service delivery? Welcome to the Award in Managing Quality and Service Delivery at QLS Level 2. In this immersive Award in Managing Quality and Service Delivery course, you will explore the intricacies of stakeholder engagement, delve deep into the world of service delivery and quality, and discover the secrets of continuous improvement. Get ready to transform your understanding of quality management and unleash your potential to drive positive change.

Immerse yourself in the world of quality and service delivery with our Award in Managing Quality and Service Delivery at QLS Level 2 course. Through seven engaging units, you will gain a profound understanding of stakeholder engagement, service delivery, continuous improvement, and quality management. Uncover the secrets behind successful teamwork and learn how to take responsibility for driving excellence in your organization. This Award in Managing Quality and Service Delivery course will equip you with the knowledge and skills to excel in the ever-evolving landscape of quality and service management.

Learning Outcomes:

• Understand the vital role of stakeholders in shaping business success.
• Develop a comprehensive knowledge of service delivery and its impact on customer satisfaction.
• Grasp the concept of continuous improvement and its significance in modern organizations.
• Identify the compelling reasons for embracing continuous improvement practices.
• Master the art of managing quality, ensuring products and services meet the highest standards.
• Explore various quality theories and their application in real-world scenarios.
• Cultivate team-building skills and understand the responsibilities that come with effective teamwork.

Why prefer this course?

There are many reasons to take our in-depth Award in Managing Quality and Service Delivery at QLS Level 2 course. Here are a few:

• QLS endorsed course.
• From Monday through Friday, complete tutor support is offered.
• Full access to course materials for a full year.
• Immediate assessment findings
• A free PDF certificate (CPD) is awarded after passing the course.
• Study the subject of the course at your own pace.
• Simple to understand modules and are taught by professionals
• Ask our email and live chat teams for assistance or guidance at any time.
• Utilise your computer, tablet, or mobile device to study at your own pace while finishing the course.

The Award in Managing Quality and Service Delivery at QLS Level 2 course is an essential programme tailored for individuals aiming to acquire foundational knowledge and skills in the domains of service quality and continuous improvement. With a focused approach towards enhancing stakeholder understanding, this Managing Quality and Service Delivery course provides participants with the strategic tools required to thrive in a customer-centric environment. By the end of this Managing Quality and Service Delivery course, participants will be equipped with the theoretical understanding needed to enhance and maintain service quality, driving business growth and stakeholder satisfaction.

Here is the curriculum breakdown of the Award in Managing Quality and Service Delivery at QLS Level 2 Course below:

• Unit 01: Understanding stakeholder
• Unit 02: Service delivery & Quality
• Unit 03: Concept of continuous improvement
• Unit 04: Need for Continuous Improvement
• Unit 05: Managing Quality
• Unit 06: Theories of Quality
• Unit 07: Team Building & Responsibilities

Certificate of Achievement:

After successfully completing the Award in Managing Quality and Service Delivery at QLS Level 2 course, you will be eligible to order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be delivered at your doorstep completely free of charge.

The Managing Quality and Service Delivery course is ideal for:

• Aspiring quality managers
• Professionals seeking to enhance their service delivery skills
• Team leaders and supervisors
• Individuals interested in continuous improvement
• Those looking to understand stakeholder dynamics

No prior qualifications are needed for Learners to enroll in this Award in Managing Quality and Service Delivery at QLS Level 2 course.

This course will assist you in getting your desired job in the relevant field, including:

• Quality Manager: £30,000 to £70,000 per annum.
• Service Delivery Manager: £30,000 to £65,000 per annum.
• Continuous Improvement Manager: £30,000 to £65,000 per annum.
• Operations Manager: £30,000 to £60,000 per annum.
• Business Improvement Manager: £30,000 to £70,000 per annum.

Currently there are no Q&As for this course. Be the first to ask a question.

CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited Hard Copy Certificate

Hard copy certificate - £15.99

QLS Endorsed Hardcopy Certificate

Hard copy certificate - £59